About Kerio Operator Client

Kerio Connect Client is a user interface which enables you to call through Kerio Operator via your browser.

You can:

  • call people using their names or extensions

  • copy any phone number and paste it in the dial field

  • can add shortcuts for people you call often — Kerio Connect Client shows you if their extension is free or busy

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Calling from Kerio Operator Client

You must have a software or hardware phone with an extension configured in Kerio Operator.

Dialing in the Kerio Operator Client works on a callback basis (Kerio Operator Client connects with the PBX and the PBX contacts your phone). When you dial a number in Kerio Operator Client, your phone starts ringing — you pick up the phone and wait for the called person to answer.

To dial, type a name, extension or external number in the dial field and click Dial.

If you use a prefix for outgoing calls, dial numbers with the prefix. For example, for prefix 9 and number 5000195, dial 95000195.

Dialing numbers if you use multiple extensions or multiple registrations of an extension

If you use multiple registrations of an extension or you have multiple extensions assigned, you can select from which extension or registrations to call.

On the tab Dial, select an extension from the Dial from menu.

If you don’t like the strings which identify individual registrations of extensions, you can edit them:

  1. Click your name in the top right corner and select Settings.

  2. Click Edit “Dial from:” descriptions.

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  3. Change the description in the user description field.

  4. Save the settings.

Using the favorites buttons

In Kerio Operator Client, you can create shortcuts for numbers you call often — Favorite buttons. Read more in the Using the favorites buttons in Kerio Operator Client article.

Using voicemail

For voicemail and its configuration in the administration interface, read the article Configuring voicemail.

For users of Apple iPhone, iPad and Apple Mac OS X: If you cannot play your voicemail messages in Kerio Operator Client, contact the Kerio Operator administrator. An invalid certificate may be the reason.

In Kerio Operator Client, go to section Voicemail to:

  • Play and remove voicemail messages

  • Dial numbers that left voicemail messages

  • Mark voicemail messages as unread

  • Dial voicemail number

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Voicemail Menu

After reaching your voicemail, an automatic menu will navigate you through your messages and other options. You can view the whole menu in picture Voicemail Menu.

Voicemail Menu

Recording your own greeting for voicemail

If you wish to record your own greeting to voicemail, such as: “Hello. You have reached Kelly Jellybelly. I can’t answer the phone right now, but please leave me a message.”, follow these instructions:

  1. Login to your voicemail, enter the PIN and press 0.

  2. Follow the instructions of the auto attendant script.

Uploading your own voicemail announcement messages

New in Kerio Operator 2.4.0!

You can now upload your own sound files and change your voicemail messages:

  1. In Kerio Operator Client, go to Voicemail and click Advanced.

  2. Click Voicemail configuration.

  3. Select a Voicemail Message you want to change.

  4. Click Upload and select a new file.

    You can upload only files in a .wav format. The maximum length of the sound file is 30 seconds.

Using call forwarding

Redirecting calls to another phone is described in article Redirecting calls in Kerio Operator Client.

Using history

ImageHistory can be used to dial any of the numbers (this option is useful especially for missed calls):

  1. Double-click the line with the particular call record.

  2. The application will switch to the Dial tab automatically and presets the required number in the corresponding field.

  3. Click Dial.

Changing username and password for authentication at Kerio Operator Client

  1. Login to Kerio Operator Client.

    You can change your password only via the HTTPS protocol. Enter the following address in your browser's address bar:

    https://address

  2. This can be done by the Settings icon available on the toolbar.

  3. Click Change Password.

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If you do not remember your password, contact your network administrator. They can set a new password for you.

Changing the theme

New in Kerio Operator 2.4.0!

If you want to change the color theme of your Kerio Operator Client:

  1. Click your name to open the toolbar.

  2. Go to the Change theme section.

  3. Select a new color.

Changing the PIN number

  1. Login to Kerio Operator Client.

    You can change your PIN only via the HTTPS protocol. Enter the following address in your browser's address bar:

    https://address

  2. This can be done by the Settings icon available on the toolbar.

  3. Click Change PIN.

Changing date and time format

If you are not satisfied with the date and time format (for example, in history), you can change it:

  1. Click Settings.

  2. In the Settings dialog box, select a format for the date and then for the time.

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